Overview
Beverly Park Place Health and Rehab – a Hillcrest Healthcare community, located in Knoxville, Tennessee, offers a range of services including skilled nursing, rehabilitation, and memory care. The facility aims to provide compassionate care in a supportive environment, although experiences reported by families vary significantly.
Services & Support
Beverly Park Place provides a variety of services designed to support residents’ recovery and well-being. These include physical therapy, occupational therapy, and social worker support. The facility emphasizes rehabilitation and offers a specialized program for stroke care, fracture management, and joint replacement. However, some families have reported concerns about the adequacy of therapy and the responsiveness of the staff.
Care Approach & Staff
The staff at Beverly Park Place has received mixed reviews. While some families highlight the kindness and professionalism of the nursing and therapy teams, others express dissatisfaction with the attentiveness and responsiveness of certain staff members. Reports indicate that some residents have experienced neglect, particularly regarding timely assistance and basic care needs.
Who They Serve
Beverly Park Place serves a diverse population, including seniors requiring skilled nursing care, rehabilitation after surgery or injury, and those needing memory care. The facility aims to cater to the unique needs of each resident, fostering a supportive community.
Living Options & Amenities
The facility features various living options, with an emphasis on creating a home-like atmosphere. However, reviews have pointed out issues with cleanliness and the condition of the rooms. Families have expressed concerns about the overall maintenance of the facility, particularly regarding the bathrooms and dining areas.
Dining & Activities
Dining experiences at Beverly Park Place have received mixed feedback. While some residents have enjoyed the meals, others have criticized the quality and quantity of food provided, stating that meals sometimes lack variety or are insufficient. Activities are offered to engage residents, although the effectiveness and availability of these programs appear to vary.
What Families Say
Families have shared a wide range of experiences at Beverly Park Place. While some praise the supportive staff and rehabilitation efforts, others have raised serious concerns about the care provided, citing instances of neglect and inadequate responses to residents’ needs. Positive comments highlight the compassion shown by certain caregivers, but these are often contrasted with reports of systemic issues within the facility.
Room for Improvement
Several reviews indicate that improvements are needed in areas such as staff responsiveness, room cleanliness, and meal quality. Families have noted that some staff members do not consistently meet the needs of residents, and there are calls for better communication and follow-up from social workers and administrative staff.
Summary
Beverly Park Place Health and Rehab – a Hillcrest Healthcare community offers a range of services aimed at supporting seniors in need of skilled nursing and rehabilitation. While there are commendable aspects of care and therapy, the facility faces challenges related to staff responsiveness and overall maintenance. Families considering this facility should weigh the positive experiences against the reported deficiencies to make an informed decision.
