Overview
Betsy Ross Nursing Facility, located in Rome, New York, is a skilled nursing and rehabilitation center that aims to provide a homelike environment for its residents. The facility offers a range of services focused on both short-term rehabilitation and long-term care, emphasizing compassionate and knowledgeable nursing support.
Services & Support
Betsy Ross Nursing Facility provides various services, including skilled nursing, rehabilitation, and memory care. The center also offers physical therapy and social worker support to assist residents in their recovery and daily living. Activities are organized throughout the day to engage residents and promote social interaction.
Care Approach & Staff
The staff at Betsy Ross has received mixed feedback from families. While some families express gratitude for the compassionate care and dedication of nurses and aides, others have raised concerns about management practices and staff responsiveness. Reviews highlight that the nursing staff in the morning and afternoon shifts are particularly attentive, whereas evening care has been noted as lacking.
Levels of Care
Betsy Ross Nursing Facility caters to both short-term rehabilitation needs and long-term living arrangements. The focus on skilled nursing care is evident, although some reviews indicate issues with the adequacy of care provided, particularly concerning timely medical attention and personal care.
Dining & Activities
Dining experiences at Betsy Ross have received mixed reviews. While some families appreciate the quality of meals and the dining environment, others have criticized the food quality and presentation. The facility offers a variety of activities designed to engage residents, although the level of staff involvement in these activities can vary.
Room for Improvement
Concerns about management practices have been a recurring theme in reviews, with some families expressing dissatisfaction with communication and responsiveness to issues raised. Additionally, there have been reports of inadequate personal care, including delays in assistance and issues with cleanliness in certain areas of the facility.
What Families Say
Families have shared a range of experiences at Betsy Ross. Some commend the staff for their compassion and dedication, particularly in rehabilitation settings, while others express frustration over perceived neglect and inadequate medical oversight. The conflicting feedback suggests that experiences can vary significantly depending on individual circumstances and staff interactions.
Summary
Betsy Ross Nursing Facility offers a range of services in skilled nursing and rehabilitation, set in a homelike environment. While many families appreciate the compassionate care provided by some staff members, there are notable concerns regarding management practices and the consistency of care. Families considering this facility should weigh both the positive aspects and the areas needing improvement based on shared experiences.
