Overview
Balmoral Nursing Home, located in Chicago, Illinois, offers skilled residential nursing care, post-hospital care, and rehabilitation services. The facility aims to provide a comfortable living space and attentive medical care for its residents.
Services & Support
Balmoral Nursing Home provides a range of services, including skilled nursing care and rehabilitation. The staff is noted for their dedication, with many reviews highlighting their compassion and friendliness. However, there are concerns regarding the overall environment and cleanliness of the facility.
Care Approach & Staff
The staff at Balmoral Nursing Home is described as caring and compassionate by some residents and their families. Reviews mention that the nursing staff is professional and attentive, often providing personal attention to residents. However, there are also significant concerns regarding staff behavior, with some reviews indicating rudeness, particularly from the reception area, which has affected family interactions.
Living Options & Amenities
Residents at Balmoral Nursing Home share rooms, and some reviews have pointed out the lack of personal amenities, such as phones or televisions. The facility aims to create a serene environment for recovery, but there are reports of cleanliness issues and unpleasant odors within the living spaces.
Dining & Activities
While some reviews praise the quality of food, there are also reports of unsanitary dining conditions, including insect sightings in dining areas. This has raised concerns about the overall dining experience for residents.
Room for Improvement
Multiple reviews highlight significant issues regarding cleanliness and maintenance, including unpleasant odors and reports of insect infestations. Additionally, there are concerns about the responsiveness of staff to resident needs and the quality of communication with families.
Summary
Balmoral Nursing Home presents a mixed picture, with commendations for its dedicated staff and quality of care juxtaposed against serious concerns about cleanliness and the overall environment. Families considering this facility should weigh the positive aspects of the staff’s care against the reported issues to make an informed decision.
