Overview
Azalea Heights, located in Tyler, Texas, is a community dedicated to providing compassionate care in various settings, including skilled nursing, rehabilitation therapies, and hospice care. The facility emphasizes a personalized approach, working closely with residents and their families to create care plans tailored to individual goals and preferences. With a commitment to fostering a nurturing environment, Azalea Heights offers a range of engaging activities and comfortable amenities.
Services & Support
Azalea Heights provides a variety of services aimed at meeting the diverse needs of its residents. These include skilled nursing care, long-term care, rehabilitation therapies, hospice care, and respite care. The facility is designed to support residents in their journey, ensuring they receive the assistance and attention they require.
Care Approach & Staff
The staff at Azalea Heights is noted for their friendliness and helpfulness. Many reviews highlight the positive interactions between staff and residents, with family members expressing appreciation for the compassionate care their loved ones receive. However, there are some concerns regarding the adherence to medical directives, particularly in hospice care situations.
Who They Serve
Azalea Heights serves a range of residents, including those in need of long-term care, respite care, and hospice services. The facility has been described as accommodating and supportive, with some families sharing positive experiences about the care provided to their loved ones.
Levels of Care
The community offers various levels of care, including skilled nursing, memory care, and hospice care. While many families report satisfaction with the care received, there are instances where families have raised concerns about the suitability of care for residents with specific needs, such as those with Alzheimer’s or dementia.
Dining & Activities
Residents at Azalea Heights can enjoy a range of dining options and activities. Reviews indicate that the food is generally well-received, and activities are designed to engage residents and promote a sense of community. Families appreciate the efforts made to create a welcoming and enjoyable atmosphere.
What Families Say
Feedback from families is mixed. Many express gratitude for the friendly staff and the clean environment, while others have raised concerns about specific experiences, particularly regarding adherence to medical instructions and the adequacy of care for residents with complex needs. Overall, the sense of community and support is frequently highlighted, though some families have encountered challenges.
Room for Improvement
There are noted concerns regarding the facility’s ability to consistently follow medical directives, especially in hospice care situations. Additionally, some families have expressed dissatisfaction with the care provided to residents with specific conditions, indicating a need for improvement in accommodating diverse care needs.
Summary
Azalea Heights offers a supportive environment for individuals seeking skilled nursing, rehabilitation, and hospice care in Tyler, Texas. While many families appreciate the compassionate staff and engaging activities, there are areas that require attention, particularly in following medical orders and addressing the needs of residents with Alzheimer’s or dementia. Families are encouraged to consider both the positive experiences shared and the feedback regarding care challenges when evaluating Azalea Heights for their loved ones.
