Overview
Avir at Veterans Memorial, located in Fallbrook, Texas, is dedicated to providing person-centered healthcare and wellness. The facility emphasizes a holistic approach to care, aiming to enhance the quality of life for its residents through compassionate services and innovative programming.
Services & Support
Avir at Veterans Memorial offers a range of services including skilled nursing, rehabilitation, hospice care, and therapy options such as physical and occupational therapy. The facility is committed to delivering personalized care that promotes choice, purpose, and connection in the daily lives of residents.
Care Approach & Staff
The care approach at Avir focuses on compassion and patient-centered services. However, reviews indicate a mixed experience regarding staff attentiveness. While some residents and families have noted that staff members are friendly and attentive, others have raised serious concerns about neglect and inadequate care, including instances of residents being left in soiled conditions and not receiving proper hygiene or therapy.
Who They Serve
Avir at Veterans Memorial serves a diverse population of residents, including those requiring skilled nursing care and rehabilitation. The facility aims to create a welcoming environment that supports the health and well-being of all residents.
Levels of Care
The facility provides various levels of care, including skilled nursing, rehabilitation, and long-term care. The nursing team is available around the clock to address the needs of residents, although some reviews suggest that the quality of care may vary.
Living Options & Amenities
Avir is described as a clean and well-maintained facility, with a pleasant atmosphere. Many visitors have commented on the cleanliness and overall environment, which is important for both residents and their families.
What Families Say
Feedback from families is mixed. While some have praised the cleanliness of the facility and the friendliness of the staff, others have expressed serious concerns about neglect, lack of hygiene, and inadequate attention to residents’ needs. Positive remarks highlight the supportive atmosphere and the happiness of residents during visits, contrasting sharply with reports of distressing experiences.
Room for Improvement
Concerns have been raised regarding the level of care provided, with multiple reviews mentioning neglectful practices, including inadequate bathing, medication management issues, and insufficient supervision during therapy. These issues suggest a need for improvement in staff training and resource allocation to ensure all residents receive the care they deserve.
Summary
Avir at Veterans Memorial offers a range of healthcare services with a commitment to person-centered care. While the facility has received positive feedback for its environment and some staff interactions, significant concerns about neglect and care quality have been reported by families. Prospective residents and their families may want to consider these mixed reviews when evaluating care options.