Overview
Avir at Tierra Este, located in El Paso, Texas, provides rehabilitative care in a home-like environment. The facility aims to help patients regain their independence while ensuring a welcoming atmosphere. Families are encouraged to visit for a tour to learn more about the services offered.
Services & Support
The facility offers various services, including rehabilitation and hospice care. Reviewers noted that the staff is generally attentive and professional, with some expressing gratitude for the care provided to their loved ones during challenging times, such as post-hospitalization recovery.
Care Approach & Staff
While many reviews commend the professionalism and caring nature of the staff, there are contrasting experiences regarding communication and attentiveness. Some families reported significant issues with staff responsiveness, particularly concerning transportation and basic care needs. Positive comments highlight the dedication of certain employees who provide compassionate care, while other feedback suggests a need for improvement in staff training and coordination.
Who They Serve
Avir at Tierra Este serves a diverse population, including individuals requiring rehabilitation after medical events and those needing hospice care. Families have shared experiences of both satisfaction and concern regarding the level of care their loved ones receive.
Living Options & Amenities
The facility is described as clean and well-maintained, with a pleasant atmosphere. Families have expressed appreciation for the environment, noting that it feels home-like. However, there are concerns regarding the actual care provided beyond the facility’s appearance.
What Families Say
Feedback from families is mixed. Some express gratitude for the care their loved ones received, highlighting the kindness of certain staff members. Others, however, have reported serious concerns about the quality of care, including issues with pressure ulcers and inadequate communication regarding appointments. Families have noted that while the front desk staff is polite, the overall quality of care has not met their expectations.
Room for Improvement
Several reviewers indicated that communication among staff and with families needs enhancement. Concerns about the attentiveness of care, particularly regarding the basic needs of residents, were frequently mentioned. Families emphasized the importance of timely responses to care requests and better coordination for medical appointments.
Summary
Avir at Tierra Este offers a clean and welcoming environment for rehabilitation and hospice care in El Paso, Texas. While many families appreciate the compassionate efforts of individual staff members, there are notable concerns regarding communication and the consistency of care. Prospective residents and their families are encouraged to weigh these experiences when considering this facility.
