Overview
Avir at Coronado, located in Abilene, Texas, is a skilled nursing facility that provides various levels of care including rehabilitation and hospice services. While the facility aims to offer compassionate care, reviews indicate significant concerns regarding the quality of service and management.
Services & Support
Avir at Coronado offers skilled nursing, rehabilitation, and hospice care. The facility is designed to support residents with a range of needs, but feedback suggests that the execution of these services may not consistently meet expectations.
Care Approach & Staff
The care approach at Avir emphasizes compassion and patient-centered services. However, multiple reviews highlight issues with staff behavior and management. Some residents and their families report feeling neglected or mistreated, particularly regarding communication and responsiveness from the staff. While there are mentions of dedicated team members, concerns about rudeness and unprofessionalism among some employees have been noted.
Who They Serve
Avir at Coronado serves residents requiring skilled nursing care, rehabilitation, and hospice services. The facility has been described as a last resort for families seeking care for their loved ones, particularly when other options are not available.
Room for Improvement
Reviews indicate several areas for improvement at Avir at Coronado. Families have expressed frustration with communication challenges, particularly in reaching their loved ones by phone. There are also concerns regarding the management’s responsiveness to issues raised by residents and their families. The facility has been criticized for being understaffed, which may contribute to the level of care provided.
What Families Say
Feedback from families and residents is mixed. While some praise the compassionate care from specific staff members, many others express dissatisfaction with the overall environment and management practices. Reports of neglect, unprofessional behavior, and inadequate communication have led to a lack of trust in the facility. Families have shared experiences of being unable to contact their loved ones, leading to distress and frustration.
Summary
Avir at Coronado in Abilene, Texas, aims to provide skilled nursing, rehabilitation, and hospice care. However, significant concerns regarding staff behavior, management, and communication have been raised by families and residents. While some staff members are noted for their compassion, the overall experience reported by many indicates a need for improvement in service delivery and responsiveness. Families considering this facility should weigh these factors carefully.
