Overview
Autumn Lake Healthcare at Homewood Center, located in Baltimore, Maryland, is positioned on the outskirts of the city, providing easy access to downtown and nearby medical facilities. The center offers skilled nursing and rehabilitation services, aiming to create a comfortable environment for residents. However, feedback from families highlights significant concerns regarding the facility’s cleanliness and overall care quality.
Services & Support
The facility provides skilled nursing care and rehabilitative therapy, available seven days a week. The team focuses on creating individualized recovery plans to meet the specific needs of each resident. Despite the advertised commitment to compassionate care, several reviews indicate that the level of attention and support for residents often falls short of expectations.
Care Approach & Staff
While some reviews commend the staff for their friendliness and helpfulness, others express dissatisfaction with the professionalism and attentiveness of the care team. Instances of neglect, such as unaddressed hygiene issues and inadequate medication management, have raised alarms among families. The staff’s engagement in residents’ care is noted to be inconsistent, leading to a lack of trust among families regarding the quality of care provided.
Who They Serve
Autumn Lake Healthcare at Homewood serves individuals requiring skilled nursing and rehabilitation services. Families have shared mixed experiences, with some appreciating the care their loved ones receive, while others express concern over neglect and inadequate support.
Living Options & Amenities
The facility is designed to offer a restful and rejuvenating experience, with accommodations aimed at providing comfort. However, reviews indicate that the living environment may not always meet cleanliness standards, with multiple mentions of unpleasant odors upon entering the facility.
What Families Say
Feedback from families is notably varied. Some express gratitude for the support their loved ones received, highlighting the kindness of certain staff members. Conversely, numerous reviews detail alarming experiences related to cleanliness and care, with some families strongly advising against placing loved ones in the facility due to concerns over neglect and inadequate medical attention.
Room for Improvement
There are clear areas needing attention, particularly regarding cleanliness and the responsiveness of staff to residents’ needs. Consistent reports of unpleasant odors and neglectful care practices suggest that significant improvements are necessary to enhance the overall living conditions and care quality at Autumn Lake Healthcare at Homewood Center.
Summary
Autumn Lake Healthcare at Homewood Center presents a mixed picture. While it offers skilled nursing and rehabilitation services in a convenient location, feedback indicates serious issues with cleanliness and care quality. Families are urged to consider these factors when evaluating this facility for their loved ones.
