Overview
Arcadia Care Peoria Heights, located in Peoria Heights, Illinois, provides care with a focus on the well-being of its residents. The facility aims to cultivate a warm environment and emphasizes a whole-person approach to care. They promote both physical health and meaningful living, with an emphasis on involving residents and their families in care decisions.
Services & Support
Arcadia Care Peoria Heights offers a range of services designed to meet the diverse needs of its residents, including long-term care and short-term rehabilitation. The facility provides specialized therapies and customized treatment plans to support recovery from surgery, injury, or serious illness.
Care Approach & Staff
While some reviews highlight a commitment to kind care from staff members, there are significant concerns regarding the overall quality of care. Reports indicate issues with cleanliness, and some families have expressed frustration with the responsiveness of the staff and administration. There are mentions of staff being unengaged, which raises questions about the level of attention residents receive.
Living Options & Amenities
The facility features a newly renovated building, particularly noted for its inviting entryway. However, concerns about cleanliness extend to common areas, including the cafeteria and bathrooms. Residents have access to a variety of amenities aimed at promoting social interaction and engagement, although some families have raised issues regarding the quality of food served.
What Families Say
Feedback from families is mixed. While some appreciate the kindness of the staff and the facility’s environment, many express dissatisfaction with cleanliness and food quality. Complaints about poor communication and difficulty reaching administration have also been reported, leading to a lack of confidence in the care provided.
Room for Improvement
There are multiple areas identified for improvement, particularly in cleanliness and food quality. Families have noted that the facility could benefit from better staffing practices and improved communication with families regarding their loved ones’ care.
Summary
Arcadia Care Peoria Heights strives to provide a supportive environment for its residents, but feedback indicates that there are significant areas needing attention, particularly regarding cleanliness and food service. Families considering this facility may want to weigh the positive aspects of care against the concerns raised in reviews.
