Overview
Amberwood Estates Nursing & Rehab, located in St. Louis, Missouri, provides a range of nursing and rehabilitation services. The facility aims to create a welcoming environment for residents and their families, although experiences can vary significantly among individuals.
Care Approach & Staff
The staff at Amberwood Estates Nursing & Rehab is described as caring and trustworthy by some residents, with particular praise for the admissions administrator, who is noted for her compassion and concern. Many reviews highlight the willingness of staff to address issues when they are brought to attention, suggesting a commitment to resident satisfaction. However, there are also reports of staff being unresponsive at times, which has raised concerns among families regarding the quality of care.
Who They Serve
Amberwood Estates serves a diverse population of residents, including those requiring skilled nursing care and rehabilitation services. Families have expressed gratitude for the support provided during emergencies, indicating that the facility is capable of accommodating urgent care needs.
What Families Say
Family feedback reflects a mix of experiences. Some families appreciate the friendliness and helpfulness of the staff, stating that their loved ones feel at home and well cared for. Others have raised serious concerns about cleanliness and staff responsiveness, with reports of residents not receiving timely assistance. While some praise the facility for its welcoming atmosphere, others have described alarming situations that suggest a need for improvement in care standards.
Room for Improvement
There are notable concerns regarding staff responsiveness and the overall cleanliness of the facility. Multiple reviews mention instances where residents did not receive timely help and where hygiene standards were not adequately maintained. These issues highlight areas that require attention to enhance the quality of care at Amberwood Estates.
Summary
Amberwood Estates Nursing & Rehab offers a range of nursing services in St. Louis, Missouri. While many families report positive interactions with staff and a welcoming environment, there are significant concerns regarding care quality and responsiveness. Families considering this facility should weigh these mixed reviews carefully to make an informed decision.
