Overview
Ackert Park, located in University City, Missouri, is a skilled nursing and rehabilitation center that offers a range of services for individuals requiring care. While the facility aims to provide high-quality care, feedback from families indicates significant concerns regarding cleanliness and staff professionalism.
Services & Support
Ackert Park provides various services including skilled nursing, long-term care, short-term rehabilitation, and hospice care. The facility also offers physical therapy, mental health services, and dietary services. Additionally, residents can access social services, laundry and housekeeping, and activity programs designed to engage and support their well-being.
Care Approach & Staff
The staff at Ackert Park includes caregivers who focus on developing individualized care plans tailored to the specific needs of residents. While some reviews highlight instances of kindness and compassion from certain staff members, others express dissatisfaction with the overall professionalism and attentiveness of the team. Concerns have been raised about staff turnover and the adequacy of training, which may impact the quality of care provided.
Who They Serve
Ackert Park serves a diverse group of individuals, including those requiring memory care and rehabilitation services. The facility aims to provide a supportive environment for elderly residents and those recovering from illness or surgery.
Room for Improvement
Several reviews indicate that cleanliness is a significant issue, with reports of roaches and unkempt conditions. Additionally, the quality of food has been criticized, with mentions of cold meals and poor service from dining staff. These factors have contributed to a negative perception among some families regarding the overall care environment.
What Families Say
Feedback from families is mixed. While some appreciate the kindness shown by certain staff members, others have expressed strong dissatisfaction, citing unprofessional behavior and inadequate care. Notably, there are serious concerns about the facility’s cleanliness and the impact this has on residents’ well-being.
Summary
Ackert Park in University City, Missouri, offers a range of skilled nursing and rehabilitation services. However, families considering this facility should be aware of reported cleanliness issues and varying levels of staff professionalism. While some staff members demonstrate genuine care, overall feedback suggests that improvements are necessary to enhance the living conditions and quality of care for residents.