Overview
VITAS Healthcare Inpatient Hospice Care, located in Miami, Florida, provides specialized care for hospice patients who require more support than can be offered at home. Their facility is designed to create a calm, home-like atmosphere, allowing for family visits and overnight accommodations to ensure loved ones can be present during critical times.
Services & Support
The VITAS inpatient unit offers a range of services including medical care from physicians and registered nurses, social worker support, and chaplain services. The team is focused on managing symptoms effectively, with the goal of transitioning patients back to the comfort of their homes as soon as possible. The facility is equipped with 16 private patient rooms, each featuring dedicated technology to help families stay connected.
Care Approach & Staff
While some families have praised the staff for their compassion and professionalism, others have reported serious concerns about the level of care provided. Positive experiences highlighted the empathy shown by the nursing staff and the overall environment, which many found to be supportive during difficult times. However, there are alarming accounts of negligence, including delays in responding to patient needs and inadequate monitoring of medication effects.
Who They Serve
VITAS serves patients in Miami-Dade and Monroe counties, particularly those who are in need of inpatient hospice care. The facility is designed to accommodate patients who require more intensive medical attention while ensuring that family members can remain close during their loved ones’ final days.
Living Options & Amenities
The facility features private rooms equipped with iPads and smart TVs for family communication, as well as amenities like a family room and kitchenette. Visitors are welcome around the clock, and there are provisions for pets to visit, enhancing the comforting atmosphere for both patients and their families.
What Families Say
Feedback from families has been mixed. Many have expressed gratitude for the care and support their loved ones received, noting the professionalism of the staff and the cleanliness of the facility. However, several reviews raised serious concerns about patient care, including reports of insufficient feeding and medication administration, leading to distressing experiences. Families have emphasized the importance of being proactive about care and monitoring, especially regarding medication management.
Room for Improvement
There are significant concerns regarding the responsiveness of the staff and the overall quality of care. Multiple reviews mention instances of negligence and a lack of compassion during critical moments, suggesting that improvements are needed in staff training and patient monitoring to ensure that all patients receive the dignified care they deserve.
Summary
VITAS Healthcare Inpatient Hospice Care in Miami offers a range of hospice services aimed at providing comfort and support to patients and their families. While many families have reported positive experiences with the staff’s compassion and the facility’s amenities, there are troubling accounts of inadequate care that potential clients should consider. Families are encouraged to remain vigilant and advocate for their loved ones to ensure they receive the necessary attention and support during their time at the facility.
