Overview
Charter Hospice of Omaha (formerly Serene Care Hospice), located in Omaha, Nebraska, provides compassionate hospice care tailored to the needs of patients and their families. With a focus on memory care, the organization aims to support individuals facing the challenges of terminal illnesses, ensuring comfort and dignity during their final days.
Services & Support
Charter Hospice offers a range of services including nursing support, social worker assistance, and specialized memory care. Families have noted the effectiveness of the care team in maintaining communication and providing updates, which can be crucial during difficult times. The organization also provides unique services such as massage therapy and musical performances, enhancing the emotional and spiritual well-being of patients.
Care Approach & Staff
The staff at Charter Hospice is described as caring and professional, with many reviewers highlighting their dedication and expertise. Families have expressed appreciation for the respectful and compassionate approach taken by the nurses and social workers. The team is noted for their ability to guide families through the end-of-life process, providing support that is both practical and emotional.
Who They Serve
Charter Hospice primarily serves individuals in need of hospice care, with a particular emphasis on those experiencing memory-related conditions such as dementia. The organization is committed to providing tailored support for patients and their families, helping them navigate the complexities of end-of-life care.
What Families Say
Feedback from families reflects a deep appreciation for the care provided by Charter Hospice. Many have shared heartfelt experiences, noting the emotional support and comfort their loved ones received. Positive comments emphasize the staff’s commitment to keeping patients comfortable and the meaningful moments created through their services. However, there are also concerns raised about medication management during critical times, indicating that there may be areas for improvement in service delivery.
Room for Improvement
Some families have expressed dissatisfaction regarding the timely administration of pain medication, highlighting a need for better coordination in urgent situations. While many experiences are overwhelmingly positive, this feedback suggests that enhancing communication and response times could further improve the care experience.
Summary
Charter Hospice of Omaha offers compassionate and dedicated hospice care, particularly for those with memory care needs. With a focus on emotional and physical support, the organization has received commendations for its staff and services. While many families have had positive experiences, addressing concerns about medication management may enhance the overall quality of care provided.
