Overview
AccentCare Inpatient Hospice Center at Franklin Square Medical Center-Baltimore, located in Baltimore, Maryland, provides compassionate and personalized inpatient hospice and palliative care. The facility supports seriously and terminally ill patients and their families by focusing on symptom and pain management, emotional and spiritual needs, and end-of-life planning.
Services & Support
The center offers a variety of services aimed at enhancing the quality of life for patients. These include 24/7 support for families and patients, ensuring that care is available whenever needed. The team at AccentCare includes compassionate nurses and social workers who are dedicated to addressing both medical and emotional needs.
Care Approach & Staff
Many families have noted the compassion shown by the nursing staff at AccentCare. Reviews highlight that the nurses strive to keep patients comfortable and dignified during their final days. However, experiences can vary, as some families reported challenges with communication and staff attentiveness, particularly during weekends when temporary staff may be utilized.
Who They Serve
AccentCare serves patients who are facing serious and terminal illnesses, providing end-of-life care that respects the dignity of each individual. The facility is designed to support not only the patients but also their families, ensuring they feel included and cared for during difficult times.
What Families Say
Family feedback is mixed regarding their experiences at AccentCare. Many express gratitude for the compassionate care provided, particularly highlighting the kindness of certain staff members. However, some families have voiced concerns about staff attentiveness and communication, particularly in critical moments. Instances of perceived neglect have been reported, which has led to disappointment for some families during their loved ones’ final days.
Room for Improvement
While many families appreciate the compassionate care provided by the staff, there are notable concerns regarding communication and attentiveness, especially during peak times. Some families felt that the facility’s policies on visitor access during critical moments were too restrictive and could be improved to better accommodate family needs.
Summary
AccentCare Inpatient Hospice Center at Franklin Square Medical Center-Baltimore offers a range of hospice services focused on compassionate care. While many families commend the staff for their kindness and support, there are areas for improvement in communication and staff availability. Overall, the center aims to provide a dignified and respectful environment for patients and their families during end-of-life care.
