Overview
OSF Richard L. Owens Hospice Home, located in Peoria, Illinois, is dedicated to providing a compassionate environment for terminally ill patients requiring pain management and symptom control. Designed to be a “home away from home,” the facility offers 24-hour comfort care in a peaceful setting, aiming to ensure patients pass with dignity and comfort.
Services & Support
The hospice home specializes in pain management and symptom control, catering to the needs of patients in their final stages of life. It also offers memory care and respite care services, allowing families temporary relief while ensuring their loved ones receive attentive care.
Care Approach & Staff
The staff at OSF Richard L. Owens Hospice Home is frequently praised for their kindness, compassion, and professionalism. Many families have noted the attentive care provided by nurses, CNAs, and administrative staff, highlighting their dedication to treating both patients and families with dignity and respect. The environment is described as peaceful and serene, contributing to a comforting atmosphere during difficult times.
Who They Serve
The hospice home serves terminally ill patients and their families, offering specialized care for those in the final stages of life. The facility is designed to accommodate the unique needs of individuals requiring hospice care, including those needing memory and respite care.
Location & Access
OSF Richard L. Owens Hospice Home is centrally located in Peoria, Illinois, making it accessible for families in the region. The facility operates 24 hours a day, with lobby access from 8 a.m. to 8 p.m., and offers after-hours entry through key cards or an intercom system.
What Families Say
Families have expressed gratitude for the care provided at OSF Richard L. Owens Hospice Home. Many reviews highlight the compassionate treatment received by patients, with staff members often referred to as “special people” who make a significant difference during challenging times. However, some concerns have been raised regarding medication management and communication about care plans, suggesting that experiences can vary.
Room for Improvement
While many families have had positive experiences, a few reviews indicate areas for improvement, particularly related to medication management and communication regarding patient care. Some families felt that their loved ones were overly medicated, impacting their ability to engage and eat. Additionally, concerns about billing practices and responsiveness from the administration have been noted.
Summary
OSF Richard L. Owens Hospice Home provides a supportive and compassionate environment for terminally ill patients and their families in Peoria, Illinois. With a focus on pain management and symptom control, the facility aims to ensure that patients receive dignified care during their final days. While many families commend the staff for their kindness and professionalism, there are suggestions for improving communication and medication management to enhance the overall experience.
