Overview
VITAS Healthcare Inpatient Hospice Care, located in Pensacola, Florida, provides specialized hospice care for patients who require services beyond what can be managed at home. The facility is situated within West Florida Hospital, offering a supportive environment for patients in their final stages of life.
Services & Support
VITAS focuses on delivering comprehensive care through a multidisciplinary team that includes physicians, registered nurses, social workers, chaplains, and volunteers. This team aims to manage symptoms effectively while providing emotional and spiritual support to both patients and their families. The facility is designed to create a calm, home-like atmosphere, where family members are encouraged to visit and stay overnight if needed.
Care Approach & Staff
The staff at VITAS Healthcare is committed to understanding the unique needs of each patient and their family. Daily rounds by the medical director and attentive nursing care are emphasized to ensure that patients receive appropriate treatment. However, feedback from families indicates a mix of experiences regarding staff interactions, with some praising the compassionate care provided, while others expressed concerns about perceived neglect and a focus on patient turnover.
Who They Serve
VITAS serves patients in Escambia County who require inpatient hospice care. The facility is designed for individuals nearing the end of life who need continuous medical support that cannot be provided at home.
Room for Improvement
While many families have shared positive experiences regarding the compassionate care received, there are notable concerns about the quality of nursing assessments and communication. Some families reported feeling pressured to make difficult decisions regarding transfers and care, which added stress during an already challenging time.
What Families Say
Reviews highlight a split in family experiences at VITAS. Some families expressed deep gratitude for the loving and supportive environment, noting that their loved ones found peace during their final days. Others, however, reported distressing experiences related to staff interactions and care decisions, emphasizing the need for improved communication and compassion during critical moments.
Summary
VITAS Healthcare Inpatient Hospice Care provides essential services for patients in need of hospice support in Pensacola, Florida. While the facility offers a compassionate environment and a dedicated team, feedback suggests that there are areas for improvement in staff communication and care assessments. Families considering VITAS may wish to weigh these experiences as they seek the best care for their loved ones.
