Overview
Compassus, located in Neenah, Wisconsin, provides hospice and home health care services designed to enhance comfort and quality of life for patients and their families. Their team is dedicated to offering compassionate support, ensuring that care is tailored to the individual needs of each patient, whether at home or in a facility.
Services & Support
Compassus offers a range of services including hospice care, home health care, and support for assisted living and memory care. Their hospice care is available 24/7, focusing on managing pain and symptoms while providing emotional and spiritual support. The team emphasizes listening to the needs of patients and their families, which is integral to creating personalized care plans.
Care Approach & Staff
The staff at Compassus is trained to adhere to high standards in home health care, with a focus on compassion and responsiveness. Many reviews highlight the dedication of the nurses and the chaplain, who have provided comfort during difficult times. However, some families have reported issues with communication and follow-up, indicating that responsiveness can vary.
Who They Serve
Compassus serves individuals in need of hospice care, home health assistance, and support within assisted living and memory care settings. Their approach aims to support not only the patients but also their families during challenging times.
What Families Say
Feedback from families is mixed. Many have praised the compassionate care provided by the nurses and the chaplain, noting how they brought comfort during difficult moments. One family expressed gratitude for the attentive care their loved one received, while others reported negative experiences, citing issues with communication, equipment, and care plans. Some reviews specifically mention that the staff’s responsiveness to urgent needs was lacking at times.
Room for Improvement
Several families have expressed concerns regarding the responsiveness of the staff, particularly in urgent situations. Instances of inadequate communication and follow-up have been noted, leading to feelings of frustration and lack of support during critical moments. This highlights an area where Compassus could enhance their service delivery.
Summary
Compassus in Neenah, Wisconsin, aims to provide compassionate hospice and home health care tailored to individual needs. While many families have found comfort in the care provided, there are concerns about communication and responsiveness that the organization may need to address to improve overall family experiences.