Overview
Compassus, located in Albuquerque, New Mexico, is a community-based hospice and palliative care provider dedicated to offering compassionate care for individuals facing life-limiting illnesses. Their mission revolves around understanding the unique goals and values of each patient and their family, ensuring a focus on comfort and peace during challenging times.
Services & Support
Compassus provides a range of services designed to meet the needs of patients and their families. These include hospice care, home health services, and support from social workers. The team emphasizes practical, emotional, and spiritual care, aiming to enhance the quality of life for both patients and their loved ones.
Care Approach & Staff
The care approach at Compassus is grounded in compassion and respect for patients’ dignity. Reviews highlight the staff’s commitment to providing knowledgeable and empathetic care. Many families have expressed gratitude for the attentive support received from nurses and caregivers, noting their ability to communicate effectively and respond to needs promptly.
Who They Serve
Compassus serves individuals with life-limiting illnesses and their families, providing care in various settings, including private residences, assisted living facilities, and nursing homes. The focus is on delivering tailored support that accommodates the unique circumstances of each family.
Levels of Care
The hospice care model at Compassus includes multiple levels of care, ensuring that patients receive appropriate support based on their specific needs. Care is provided around the clock, with an emphasis on symptom management and holistic well-being.
What Families Say
Feedback from families varies significantly. While many praise the compassionate care and support they received during difficult times, there are also concerns regarding communication and responsiveness. Some families reported experiences of neglect and dissatisfaction with the services provided, emphasizing the importance of advocacy for loved ones.
Room for Improvement
Several reviews indicate a need for improvement in communication and responsiveness from staff. Instances of delayed responses and unmet needs have been highlighted, suggesting that better training and support for staff could enhance overall service quality.
Summary
Compassus offers a range of hospice and palliative care services in Albuquerque, New Mexico, with a focus on compassionate support for patients and their families. While many families have appreciated the care provided, there are notable areas for improvement, particularly in communication and service responsiveness. Families considering Compassus are encouraged to advocate for their loved ones to ensure their needs are met effectively.
