Overview
Casa de la Luz Hospice, located in Tucson, Arizona, is a locally owned and operated provider of end-of-life care. The organization offers a range of services including hospice, community palliative care, and bereavement support. Their hospice program features an inpatient unit for acute symptom management and Kanmar Place, which is Southern Arizona’s only residential hospice home. Casa de la Luz is committed to providing compassionate care tailored to the individual needs of patients and their families.
Services & Support
Casa de la Luz provides a comprehensive array of services that encompass hospice and palliative care, as well as social worker support. The organization emphasizes compassionate and high-quality service, focusing on the well-being and dignity of patients. Their team is dedicated to getting to know patients personally, which helps in tailoring healthcare to ensure the best possible experience during challenging times.
Care Approach & Staff
The staff at Casa de la Luz has been described as compassionate and professional, with many families noting the kindness and attentiveness of the nursing team. Reviewers have shared positive experiences with the nursing care provided, highlighting the dedication of nurses who go above and beyond to ensure comfort and support. However, some reviews indicate concerns regarding management and communication, particularly in urgent situations where timely responses were critical.
What Families Say
Feedback from families is mixed. While many express gratitude for the compassionate care their loved ones received, others have reported distressing experiences related to communication and management issues. Some families felt that the quality of care has declined following a recent acquisition of the organization, with reports of inadequate staffing and lack of timely responses during critical moments. Despite these concerns, several families praised the staff for their dedication and the emotional support they provided during difficult times.
Room for Improvement
Several reviewers have pointed out areas where Casa de la Luz could enhance its services. Issues such as delayed responses to urgent calls and a perceived decline in the quality of care following a change in management have been noted. Families have expressed a desire for improved communication and more consistent staffing to ensure that patients receive the compassionate care they need.
Summary
Casa de la Luz Hospice offers a vital service in Tucson, Arizona, with a focus on compassionate end-of-life care. While many families have had positive experiences with the nursing staff and the personalized approach to care, concerns about management and response times have surfaced. Families considering hospice services may want to weigh these factors when making their decision.
