Overview
AccentCare Inpatient Hospice Center at Lutheran Home-Wauwatosa, located in Wauwatosa, Wisconsin, provides compassionate and personalized inpatient hospice and palliative care. The facility aims to enhance the quality of life for seriously and terminally ill patients and their families by focusing on symptom and pain management, emotional and spiritual needs, and end-of-life planning.
Services & Support
The center offers a range of services designed to support patients and their families during challenging times. These include 24/7 nursing care, assistance with emotional and spiritual needs, and palliative care to manage symptoms effectively. Families have noted the availability of staff to answer questions and provide updates on care, contributing to a supportive environment during difficult moments.
Care Approach & Staff
Feedback regarding the nursing staff highlights a mix of experiences. Many families have expressed gratitude for the attentive and compassionate care their loved ones received, noting that staff members treated patients with dignity and respect. However, there have also been concerns about understaffing, which some families felt impacted the quality of care. Instances of staff being unresponsive or inattentive to patients’ needs were reported, suggesting that consistency in staffing levels is an area for improvement.
Who They Serve
AccentCare Inpatient Hospice Center serves patients who are seriously or terminally ill, focusing on providing comfort and support during the end-of-life journey. Families have shared their experiences of having loved ones cared for in a peaceful environment, which is crucial during such sensitive times.
Living Options & Amenities
The facility is described as clean and equipped with family-friendly amenities, including a family room stocked with snacks and beverages. However, some reviews mention that the rooms are small and uncomfortable, which may affect the overall experience for families visiting their loved ones.
What Families Say
Overall, families have expressed appreciation for the care provided at AccentCare Inpatient Hospice Center. Many have highlighted the kindness and compassion shown by the staff during their loved ones’ final days. Positive remarks often focus on the peaceful environment and the attentiveness of the nursing staff. Conversely, there are notable criticisms regarding understaffing and the need for more consistent care.
Room for Improvement
Concerns have been raised about understaffing, with some families feeling that their loved ones did not receive adequate attention. Additionally, there have been mentions of misleading information regarding available services, such as music therapy and psychosocial support. Addressing these issues could enhance the overall experience for patients and families.
Summary
AccentCare Inpatient Hospice Center at Lutheran Home-Wauwatosa aims to provide compassionate care for patients facing serious illnesses. While many families commend the staff for their kindness and the peaceful environment, there are areas for improvement regarding staffing levels and clarity of service offerings. Overall, the center strives to support patients and their families during one of life’s most challenging times.
