Overview
SouthernCare, located in Toledo, Ohio, is dedicated to providing compassionate end-of-life care as part of the Gentiva family of hospice and home health providers. The organization emphasizes the importance of surrounding patients and their families with comprehensive support during challenging times, focusing on dignity and grace as they navigate terminal diagnoses.
Services & Support
SouthernCare offers a range of services including hospice care, home health, respite care, and support from social workers. Their approach is centered on managing pain and symptoms effectively, ensuring that patients receive personalized care tailored to their needs. The organization also provides emotional support, bereavement care, and spiritual care, recognizing the various aspects of well-being during end-of-life situations.
Care Approach & Staff
The care team at SouthernCare consists of physicians, nurses, social workers, hospice aides, and chaplains. Reviewers have noted the staff’s compassion and professionalism, especially in pain management and emotional support. Families have expressed appreciation for the team’s responsiveness, with many highlighting the positive impact of their care on both patients and family members.
Who They Serve
SouthernCare serves patients with life-limiting illnesses, including those with conditions such as heart disease, COPD, Alzheimer’s disease, and ALS. The organization aims to provide not only medical care but also emotional and spiritual support to enhance the quality of life for patients and their families.
What Families Say
Families have shared overwhelmingly positive experiences with SouthernCare, praising the staff for their kindness and professionalism. Many have specifically mentioned how the hospice team has made a significant difference in their loved ones’ lives, particularly in managing pain and providing comfort. However, there are also some critical reviews that raise concerns about service inconsistencies, underscoring the importance of continual communication and care management.
Room for Improvement
While many families have had positive experiences, some reviews indicate dissatisfaction with aspects of service, including communication and medication management. Addressing these concerns could further enhance the quality of care provided to patients and their families.
Summary
SouthernCare in Toledo, Ohio, offers a compassionate approach to hospice care, focusing on the physical, emotional, and spiritual needs of patients and their families. With a dedicated team and a wide range of services, they strive to create a supportive environment during difficult times. While many families have expressed gratitude for the care received, continued attention to service quality and communication will be essential for maintaining trust and satisfaction.
