Overview
Heartland Hospice, located in Columbus, Ohio, is dedicated to providing compassionate end-of-life care as part of the Gentiva family of hospice and home health providers. Their mission is to support patients and their families through the challenges of terminal diagnoses by offering physical, emotional, and social assistance, enabling individuals to live with dignity and grace during their final days.
Services & Support
Heartland Hospice offers a range of services designed to address the complex needs of patients facing life-limiting illnesses. Their care includes 24-hour nursing, pain and symptom management, emotional support, and spiritual care. They also provide respite care for family caregivers, allowing them time to recharge. The team consists of physicians, nurses, social workers, hospice aides, and chaplains who work collaboratively to ensure comprehensive care.
Care Approach & Staff
The care approach at Heartland Hospice emphasizes compassion and dignity. While many families have praised the dedication of individual caregivers, there have been reports of inconsistent communication and response times from the team. Some families expressed dissatisfaction with the level of support provided during critical moments, highlighting the need for improved responsiveness from the staff.
Who They Serve
Heartland Hospice serves patients with life-limiting illnesses, including those with end-stage heart disease, COPD, Alzheimer’s disease, and ALS. They aim to provide comprehensive care tailored to the specific needs of each patient and their family.
What Families Say
Feedback from families has been mixed. Some families have expressed deep gratitude for the compassionate care received, particularly from specific caregivers who have made a significant impact during difficult times. However, several reviews noted issues with the company’s overall responsiveness and support, particularly during crises. Instances of inadequate follow-up after a loved one’s passing were also mentioned, leading to feelings of disappointment among families.
Room for Improvement
Several families have indicated that Heartland Hospice could improve in areas such as communication and timely responses to urgent needs. Reports of delays in care and insufficient support during critical moments have raised concerns about the overall quality of service.
Summary
Heartland Hospice in Columbus, Ohio, aims to provide compassionate and comprehensive end-of-life care. While many families appreciate the dedication of individual caregivers, there are notable concerns regarding the consistency of service and responsiveness from the team. Families considering Heartland Hospice should weigh the compassionate care offered by individual staff members against the mixed feedback regarding the company’s overall performance.
