Overview
Cornerstone Hospice and Palliative Care, located in Pine Castle, Florida, provides hospice services aimed at supporting patients and their families during end-of-life care. The organization is a nonprofit entity, which allows them to focus on patient care without the pressure of profit-driven motives. They emphasize compassionate care and aim to create a peaceful environment for both patients and their families.
Services & Support
Cornerstone Hospice offers a range of services intended to assist patients and their families, including nursing care, social worker support, and spiritual care through chaplain services. However, experiences reported by families indicate variability in the availability and responsiveness of these services, particularly in relation to timely visits and the presence of staff during critical moments.
Care Approach & Staff
The staff at Cornerstone Hospice is described as attentive and compassionate by some families, with particular praise for the nurses who strive to provide high-quality care. However, there are notable concerns regarding staff shortages and the adequacy of care provided, especially during critical times. Several families reported that they felt compelled to take on caregiving roles themselves due to insufficient support from the hospice team.
Who They Serve
Cornerstone Hospice serves individuals in need of end-of-life care, focusing on providing comfort and support tailored to patients’ specific needs. They aim to assist not only the patients but also their families during this challenging time.
Room for Improvement
While many families have expressed gratitude for the care received, there are significant concerns regarding communication and service delivery. Reports of unreturned calls and unmet promises for timely care have surfaced, indicating a need for improvement in responsiveness and staffing levels. Additionally, some families felt that the care provided did not align with the expectations of hospice services, particularly regarding pain management and emotional support.
Summary
Cornerstone Hospice and Palliative Care has received mixed reviews from families regarding their hospice services. While some commend the compassionate care and beautiful facilities, others highlight serious shortcomings in communication and service delivery. Families are encouraged to thoroughly research and consider their options when selecting a hospice provider to ensure their loved ones receive the care they deserve.
