Overview
St. John’s United Home Health and Hospice, located in Billings, Montana, offers a range of Medicare-approved home health and hospice services tailored to meet the needs of individuals in Yellowstone County. Their dedicated team provides skilled nursing, therapy, and case management services, ensuring that patients receive comprehensive care in the comfort of their own homes.
Services & Support
St. John’s United Home Health and Hospice offers a variety of services including skilled nursing, physical therapy, and occupational therapy. Skilled nursing services encompass wound care, medication management, and education. Physical therapy is designed to help patients restore mobility and strength, while occupational therapy focuses on assisting individuals in regaining independence in daily activities. The hospice program aims to provide comfort care and pain management, partnering with families to ensure a supportive environment during challenging times.
Care Approach & Staff
The staff at St. John’s is noted for their professionalism, compassion, and dedication to patient care. Reviewers have highlighted the positive attitudes and supportive nature of therapists, which have made significant impacts on recovery journeys. The team is committed to motivating and encouraging patients, which has been appreciated by families seeking care for their loved ones.
Who They Serve
St. John’s United Home Health and Hospice primarily serves homebound adults in Billings and the surrounding Yellowstone County area. Their services are designed for individuals recovering from illness, injury, or surgery, as well as those in need of hospice care.
Levels of Care
The facility provides both home health and hospice care, which includes skilled nursing and therapy services. The home health program focuses on short-term care to facilitate recovery, while the hospice program offers support for individuals in the later stages of life, emphasizing comfort and quality of life.
What Families Say
Families have expressed gratitude for the care received from St. John’s, noting the team’s kindness and professionalism. Many reviewers shared positive experiences with physical and occupational therapy, highlighting how the staff helped their loved ones regain strength and mobility. However, some families indicated concerns regarding the availability of bereavement support and the responsiveness of hospice services during critical times.
Room for Improvement
While many families commend the quality of care provided, there have been mentions of gaps in bereavement support and responsiveness from hospice staff. Some families experienced delays in care during crucial moments, suggesting that improvements could be made in these areas.
Summary
St. John’s United Home Health and Hospice is dedicated to providing compassionate and skilled care to individuals in Billings, Montana. With a focus on home health and hospice services, their team strives to support patients and families through challenging times. While there are areas for improvement, the overall feedback reflects a commitment to quality care and positive patient experiences.
