Overview
Hubbard Hospice House West, located in South Charleston, West Virginia, is a 24-bed hospice facility dedicated to providing compassionate care for patients in their final days. The facility is designed to offer a peaceful retreat for both patients and their families, with a focus on comfort and support during difficult times.
Services & Support
The hospice offers a range of services, including around-the-clock nursing care provided by registered nurses and certified nursing assistants. In addition to medical care, Hubbard Hospice House provides social worker support, counseling, and spiritual care through chaplains. This comprehensive approach ensures that both the physical and emotional needs of patients and their families are addressed.
Care Approach & Staff
The staff at Hubbard Hospice House is described as exceptionally caring and compassionate. Many reviews highlight the dedication of the nurses and aides, who strive to keep patients comfortable and provide support to families. However, some feedback indicates that there are concerns regarding staff responsiveness and the quality of care provided in certain instances, which families have found distressing.
Who They Serve
Hubbard Hospice House is appropriate for patients who require more intensive medical care than can be provided at home, need respite care for family caregivers, or do not have a caregiver and can no longer live safely on their own. The facility accommodates families, including children, allowing them to be present during their loved ones’ care.
Living Options & Amenities
The hospice features large, private patient rooms, each equipped with its own bathroom, refrigerator, TV, and comfortable seating. A great room with a fireplace provides a welcoming space for families to gather, and there is a fully equipped kitchen available for family use.
What Families Say
Families have expressed gratitude for the compassionate care provided at Hubbard Hospice House, noting the thoughtful attention from staff during challenging times. However, some reviews reflect serious concerns about the care experienced by certain patients, with specific instances of inadequate attention and responsiveness noted. This mixed feedback highlights the importance of ongoing staff training and attention to patient needs.
Room for Improvement
While many families have praised the compassionate care at Hubbard Hospice House, there are significant concerns raised by some reviewers regarding staff responsiveness and the quality of care in specific situations. Families have reported instances where alarms were not attended to promptly and communication with staff was lacking. Addressing these issues could enhance the overall experience for patients and their families.
Summary
Hubbard Hospice House West in South Charleston, West Virginia, aims to provide a comforting environment for patients in hospice care. While many families appreciate the compassionate staff and supportive services, there are critical areas for improvement regarding staff attentiveness and care quality. Families considering this facility should weigh the positive experiences against the concerns mentioned in reviews.