Overview
Heart to Heart Hospice, located in Flint, Michigan, provides 24/7 hospice services for individuals with life-limiting illnesses. Their mission is to offer comfort, dignity, and control during the final stages of life. The team includes physicians, nurses, aides, social workers, chaplains, and volunteers who collaborate to deliver tailored care that focuses on the unique needs of each patient.
Services & Support
Heart to Heart Hospice offers a range of services designed to support both patients and their families. These include education and caregiver support for daily living activities, medications, medical supplies, and equipment for palliative care. The hospice team is dedicated to managing symptoms and providing comfort, ensuring that patients can remain in their preferred environment, whether at home or in a residential facility.
Care Approach & Staff
The staff at Heart to Heart Hospice is noted for their compassion and dedication. Many families have reported positive experiences with the caregivers, highlighting their thoroughness and willingness to go above and beyond. However, some reviews indicate concerns regarding communication and response times, particularly in urgent situations. Families have expressed a mix of satisfaction and frustration, with some praising the caring nature of the staff while others noted instances of delayed responses to medication needs.
Who They Serve
Heart to Heart Hospice serves patients with a variety of terminal illnesses, including cancer, dementia, and heart failure. The hospice is designed to assist those who have a life expectancy of six months or less, emphasizing the importance of seeking support during this challenging time.
Location & Access
Located in Flint, Michigan, Heart to Heart Hospice serves not only the local community but also the surrounding areas, including Shiawassee, Genesee, Lapeer, and Oakland counties. This accessibility ensures that families in these regions can receive the necessary support and care for their loved ones.
What Families Say
Reviews from families highlight a range of experiences with Heart to Heart Hospice. While some families commend the staff for their compassion and support, others have reported significant issues with communication and responsiveness, particularly regarding medication management. This mixed feedback suggests that while many have found the care to be exceptional, there are areas that need attention to improve the overall experience.
Room for Improvement
Concerns have been raised about the responsiveness of the care team during critical times, particularly regarding medication delivery and communication. Some families experienced delays in receiving necessary support, which can be distressing during such a sensitive period. Addressing these issues could enhance the overall quality of care provided.
Summary
Heart to Heart Hospice offers compassionate hospice care in Flint, Michigan, focusing on the unique needs of terminally ill patients. While many families have praised the dedication and empathy of the staff, there are notable concerns regarding communication and timely responses to urgent needs. Families considering Heart to Heart Hospice should weigh these experiences as they seek support for their loved ones.
