Overview
University of TN Medical Center Hospice Services, located in Knoxville, Tennessee, is dedicated to providing compassionate end-of-life care. They emphasize getting to know their patients personally and tailoring care to meet individual needs. The organization prides itself on being a part of the East Tennessee community and aims to deliver quality service to those they serve.
Services & Support
The hospice services offered by University of TN Medical Center include specialized assistance for patients and their families during challenging times. They provide support through various services, including social worker support, respite care, and transportation. However, experiences shared by families indicate variability in the quality of service, with some reporting inadequate communication and care during critical moments.
Care Approach & Staff
While some families have praised the compassionate care provided by individual staff members, others have expressed concerns regarding the overall management and consistency of care. Reports highlight that there were instances of different nurses attending to patients frequently, which led to a lack of continuity in care and communication. Families noted that some staff members were caring and attentive, while others were perceived as inexperienced or unresponsive.
What Families Say
Feedback from families is mixed. Many expressed gratitude for the compassionate care received from specific nurses, highlighting their professionalism and empathy. However, several families reported distressing experiences, including inadequate pain management and lack of timely responses during critical periods. Issues such as delays in medication delivery and communication breakdowns were common themes, leading to frustration and disappointment.
Room for Improvement
Several reviews indicate that there is significant room for improvement in the management and operational aspects of the hospice services. Families have noted a lack of follow-up after the passing of their loved ones and inadequate communication regarding care plans. Additionally, concerns about the training and experience of some staff members were frequently mentioned, suggesting a need for enhanced training and better management practices.
Summary
University of TN Medical Center Hospice Services offers a range of hospice care tailored to individual needs, with a focus on compassionate service. While some families have had positive experiences with specific caregivers, overall feedback indicates challenges with consistency and communication. Prospective clients may want to consider these mixed reviews when evaluating hospice care options in Knoxville, Tennessee.
