Overview
Mercy Home Health – Quailbrook, located in Oklahoma City, Oklahoma, offers a range of home health and hospice services to individuals of all ages. They provide skilled care for those recovering from illness or surgery, as well as support for disabled or chronically ill individuals requiring medical treatment at home. The organization aims to promote independence and privacy for their patients in a comfortable environment.
Services & Support
Mercy Home Health – Quailbrook delivers comprehensive home health services, including physical therapy and occupational therapy. Their team collaborates closely with physicians and other community services to ensure that all patient needs are met effectively. This coordinated approach is intended to provide a seamless care experience.
Care Approach & Staff
The care staff at Mercy Home Health is dedicated to providing skilled support tailored to the needs of each patient. However, some reviews indicate inconsistencies in staffing, with experiences of multiple different caregivers during visits. Families have expressed concerns about communication and reliability, noting instances of missed appointments and unfulfilled commitments from staff.
Who They Serve
Mercy Home Health serves individuals of all ages, including those recovering from surgeries, disabled individuals, and those with chronic illnesses. Their services are designed to accommodate a wide range of medical needs in the comfort of patients’ homes.
Clinical Services & Rehab
The organization offers various clinical services, including skilled nursing care, physical therapy, and occupational therapy. These services are aimed at aiding recovery and promoting overall health for patients requiring in-home care.
What Families Say
Feedback from families regarding Mercy Home Health is mixed. While some have praised the quality of care received, particularly in hospice situations, others have reported significant challenges, including communication issues and a lack of follow-through on promised services. One family expressed disappointment over the lack of timely responses and care coordination, which led them to seek alternative providers.
Room for Improvement
Several reviews highlight a need for improvement in communication and reliability. Families have noted experiences of missed appointments and delays in care, which have raised concerns about the overall effectiveness of the service delivery.
Summary
Mercy Home Health – Quailbrook offers essential home health and hospice services in Oklahoma City, aiming to support individuals of all ages in their recovery and care needs. While some families have had positive experiences, concerns regarding communication and staffing consistency suggest that potential clients should carefully consider their options and experiences when seeking home health services.
