Overview
AccentCare Inpatient Hospice Center at Harper University Hospital-Detroit, located in Detroit, Michigan, provides compassionate and personalized inpatient hospice and palliative care for seriously and terminally ill patients. The center focuses on enhancing the quality of life for patients and their families through symptom and pain management, emotional and spiritual support, and end-of-life planning.
Services & Support
The facility offers a range of services designed to meet the unique needs of patients and their families. This includes 24/7 support from a dedicated team that encompasses nurses, social workers, and other healthcare professionals. Families can expect assistance with emotional and spiritual needs, as well as guidance through the complexities of end-of-life care.
Care Approach & Staff
The care team at AccentCare is noted for their attentiveness and dedication to both patients and their families. Many reviews highlight the compassionate approach of the staff, who are described as caring and supportive during difficult times. However, there are contrasting experiences, with some families expressing concerns over the communication and professionalism of certain staff members.
What Families Say
Families have shared a mix of experiences regarding the care provided at the center. Positive feedback emphasizes the compassionate care that patients received, with one family noting that their loved one was treated with dignity and comfort during their final days. Conversely, some reviews express dissatisfaction with the communication from the medical team, particularly regarding the lack of direct conversations with doctors, which left families feeling uninformed and anxious during critical moments.
Room for Improvement
Several reviewers pointed out issues with staff communication and professionalism. Some families felt that the staff was unresponsive to their inquiries and concerns, which led to feelings of frustration and helplessness during a challenging time. Improving communication and ensuring that families are kept informed about care plans could enhance the overall experience for future patients and their loved ones.
Summary
AccentCare Inpatient Hospice Center at Harper University Hospital-Detroit aims to provide high-quality hospice care with a focus on patient comfort and family support. While many families have expressed gratitude for the compassionate care received, there are areas for improvement, particularly in communication and staff professionalism. Families considering this hospice should weigh the positive experiences against the concerns raised in reviews.
