Overview
Compassus, located in Green Bay, Wisconsin, is a Medicare-approved hospice and palliative care provider dedicated to offering compassionate care to patients and their families. Their mission is to ensure that every patient’s story concludes with dignity and honor, focusing on comfort care that adapts to the unique needs of each individual.
Services & Support
Compassus provides a range of services designed to support patients and their families through the hospice journey. Their care includes 24/7 hospice services, which are coordinated by geographically assigned teams to ensure quick response times. They also offer assistance with home medical equipment, medications, and personal care supplies, allowing families to manage care effectively in a familiar environment.
Care Approach & Staff
The staff at Compassus is noted for their compassion, professionalism, and responsiveness. Families have expressed appreciation for the caring attitudes of team members, including nurses, social workers, and chaplains, who work diligently to keep patients comfortable during their final days. Many reviewers highlighted the team’s ability to collaborate effectively with other caregivers and families, ensuring comprehensive support.
Who They Serve
Compassus serves individuals in need of hospice care, including those with terminal illnesses and their families. Their approach is tailored to meet the specific needs of each patient, with a focus on enhancing quality of life and providing comfort during challenging times.
Levels of Care
The services provided by Compassus include hospice care, which marks a shift from curative treatment to comfort-focused support. The team aims to manage symptoms effectively, allowing patients to enjoy more meaningful moments with their loved ones.
Location & Access
Compassus is based in Green Bay, Wisconsin, and serves a wide area that includes communities from Oconto to Shawano, Kewaunee, Denmark, and beyond. Their physical office is open Monday through Friday, providing families with access to support and resources during standard business hours.
Insurance & Coverage
Hospice services at Compassus are fully covered by Medicare, which includes nursing services, medications, supplies, and equipment necessary for patients requiring hospice care. This coverage provides peace of mind for families, knowing that essential services are available without additional financial burden.
What Families Say
Reviews from families indicate a high level of satisfaction with the care provided by Compassus. Many have praised the staff for their responsiveness and compassion, often stating that the care exceeded their expectations. One family noted the quick response time for admissions and the efficiency of the staff in setting up necessary medical equipment. However, there was one report of a negative experience related to service continuity, which highlights the importance of clear communication and record-keeping.
Room for Improvement
While many families have had positive experiences, there have been concerns regarding service continuity and communication in specific cases. One reviewer mentioned a distressing situation where their loved one faced abrupt changes in hospice approval, which caused significant stress for the family. This feedback suggests a need for ongoing attention to communication practices and record accuracy.
Summary
Compassus in Green Bay, Wisconsin, is committed to providing compassionate hospice care that honors the unique stories of each patient. With a dedicated team and comprehensive services covered by Medicare, they aim to support families during one of the most challenging times in life. While many families have expressed satisfaction with the care received, ongoing improvements in communication and service continuity could enhance the experience for all clients.
