Overview
VITAS Healthcare Inpatient Hospice Care, located in Philadelphia, Pennsylvania, provides specialized hospice care for patients who require assistance beyond what can be managed at home. The facility aims to create a calm, home-like atmosphere where patients can receive around-the-clock care and support from a dedicated team of healthcare professionals.
Services & Support
VITAS offers a range of services, including medical care from physicians and registered nurses, emotional support from social workers, and spiritual care from chaplains. The team also includes bereavement specialists and volunteers to help families cope during difficult times. Family members are encouraged to visit freely, and amenities such as a kitchenette and quiet rooms for meditation are available.
Care Approach & Staff
The VITAS team focuses on managing symptoms to ensure comfort for patients, with the goal of potentially transitioning them back home when possible. While many reviews highlight the kindness and professionalism of the staff, some experiences indicate inconsistencies in care, particularly regarding communication and responsiveness.
Who They Serve
VITAS serves patients in need of hospice care who require a higher level of support than can be provided at home. The facility is designed to cater to those with serious, life-limiting illnesses, ensuring they receive compassionate care during their final days.
What Families Say
Feedback from families is mixed. Some express gratitude for the compassionate care their loved ones received, noting the positive interactions with staff and the support offered during difficult times. However, there are also significant concerns regarding care inconsistencies, unresponsiveness, and issues with equipment and supplies. Several families reported feeling neglected or frustrated with the level of communication from the staff.
Room for Improvement
Several reviews indicate a need for improvement in staff communication and responsiveness. Families reported experiences where care seemed lacking, particularly during weekends, and there were instances of unprofessional behavior from staff members. Ensuring that all staff members provide consistent, compassionate care and improving the organization of services could enhance the overall experience for families.
Summary
VITAS Healthcare Inpatient Hospice Care in Philadelphia provides essential hospice services for patients who need more comprehensive care. While many families appreciate the compassionate staff and supportive environment, there are notable concerns about communication and care consistency that potential clients should consider. Families are encouraged to weigh both positive and negative experiences shared by others when making decisions about hospice care.
