Overview
Pikes Peak Hospice & Palliative Care, located in Colorado Springs, Colorado, has been a prominent provider of end-of-life care for nearly 42 years. As a nonprofit organization, it serves the El Paso and Teller Counties, helping over 2,000 patients and families navigate the challenges associated with life-limiting illnesses each year. The organization emphasizes the importance of compassionate care, believing that every patient deserves dignity and personal attention during their difficult times.
Services & Support
Pikes Peak Hospice offers a range of services designed to support patients and their families through challenging times. These include hospice care, which provides comfort through a patient and family-centered approach, as well as palliative care for those with serious illnesses. The organization also offers grief support through its Center for Grief and Loss, providing counseling and support groups to help families process their loss. In addition, they are constructing a state-of-the-art hospice Inpatient Care Center to better meet the needs of their patients.
Care Approach & Staff
The staff at Pikes Peak Hospice is often described as compassionate and dedicated. Many families have expressed gratitude for the support they received from the nursing team, noting their ability to provide comfort and care during difficult times. However, some reviews have highlighted instances of poor communication and management, leading to concerns about the consistency of care provided. Despite these mixed experiences, the organization aims to deliver expert care and personal attention to each patient.
Who They Serve
Pikes Peak Hospice serves individuals facing life-limiting illnesses and their families in the Colorado Springs area. The organization is dedicated to providing support and care tailored to the unique needs of each patient, ensuring that they receive the necessary assistance throughout their journey.
What Families Say
Reviews for Pikes Peak Hospice & Palliative Care reflect a mixed experience. Many families commend the compassionate care provided by the nursing staff, expressing appreciation for the support during their loved ones’ final moments. However, there are also significant concerns regarding communication and the management of care. Some families reported feeling abandoned or neglected during critical times, leading to a lack of trust in the services provided.
Room for Improvement
While many families have praised the compassionate care received, several reviews indicate that communication and management practices could be enhanced. Instances of poor communication regarding care schedules and medication management were noted, which contributed to families feeling unsupported during critical moments. Addressing these concerns could help improve the overall experience for families seeking hospice care.
Summary
Pikes Peak Hospice & Palliative Care has a long-standing history of providing end-of-life care in Colorado Springs. While the organization is commended for its compassionate staff and comprehensive services, there are notable areas for improvement, particularly in communication and management practices. Families seeking hospice care may find a mix of experiences, highlighting the importance of thorough consideration when choosing a provider.
