Overview
Elara Caring, located in South Bend, Indiana, is one of the nation’s largest providers of home-based care. The organization offers a variety of services, including skilled home health and hospice care, aiming to support patients and their families in their homes. Despite its extensive network of caregivers and locations, experiences with the company can vary significantly.
Services & Support
Elara Caring provides skilled home health services, hospice care, and rehabilitation support. The focus of their skilled home health care is on recovery and health education, while their hospice team emphasizes comfort and quality of life for patients with life-limiting illnesses. However, reviews indicate that the level of service and communication may not always meet expectations.
Care Approach & Staff
The care approach at Elara Caring aims to be patient and family-oriented. However, feedback from families suggests inconsistencies in staff professionalism and training. Some reviewers have reported untrained nurses and a lack of adequate communication from the management team. While some families have had positive experiences with caring staff, others have noted significant issues, including missed appointments and insufficient follow-up care.
What Families Say
Feedback from families is mixed. Some have praised the company for its supportive and attentive hospice staff, highlighting their ability to alleviate suffering for patients and reduce anxiety for families. In contrast, other families have expressed frustration over unprofessional conduct, including no-shows and poor communication. Experiences with staffing shortages and delays in receiving essential supplies have also been reported, leading to dissatisfaction among those needing consistent care.
Room for Improvement
Several reviews indicate a need for improvement in communication and staffing. Families have mentioned issues such as missed appointments, lack of follow-up, and inadequate training of staff. Addressing these concerns could enhance the overall experience for patients and their families.
Summary
Elara Caring in South Bend, Indiana, offers a range of home health and hospice services designed to support patients and their families. While some families have had positive experiences with the care provided, others have reported significant challenges related to professionalism and communication. Potential clients may want to carefully consider these factors when evaluating Elara Caring for their home health needs.