Overview
Hospice of New Mexico, located in Albuquerque, New Mexico, provides family-focused care to meet the medical, emotional, and spiritual needs of patients and their loved ones. The organization offers a range of services, including hospice care and home health support, aiming to maximize the quality of life for those facing life-limiting illnesses. Care is available 24/7, ensuring that families receive the support they need at any time.
Services & Support
Hospice of New Mexico offers a variety of services tailored to the needs of patients and their families. These include hospice care, home health services, and respite care. The organization emphasizes the importance of listening to families and honoring their choices throughout the care process. However, some families have reported challenges in receiving timely assistance and adequate supplies during critical moments.
Care Approach & Staff
The care approach at Hospice of New Mexico focuses on family involvement and customized plans of care. The team is described as compassionate, with some families expressing deep gratitude for the support provided by specific nurses and chaplains. However, there have been instances where families felt that the care was lacking, particularly regarding the management of medical needs and communication from staff.
Who They Serve
Hospice of New Mexico serves patients with life-limiting illnesses and their families, providing care that addresses both physical and emotional needs. The organization aims to support families during difficult times, although experiences can vary significantly, with some families expressing dissatisfaction with the level of care received.
Room for Improvement
Feedback from families indicates that there may be areas for improvement in the responsiveness and communication of staff. Some families have experienced delays in receiving necessary supplies and assistance, raising concerns about the quality of care during critical moments. Additionally, there have been reports of missed appointments by counselors, which added to the emotional strain for grieving families.
What Families Say
Reviews of Hospice of New Mexico reflect a mixed experience. While some families have praised the exceptional care and support from specific team members, others have expressed frustration with the overall service, citing issues such as inadequate medical attention and poor communication. Families have emphasized the importance of being proactive advocates for their loved ones to ensure their needs are met.
Summary
In summary, Hospice of New Mexico provides essential services for patients and families facing end-of-life challenges. While many families have appreciated the compassionate care from certain staff members, there are notable concerns regarding the consistency and quality of services. Families considering Hospice of New Mexico may want to remain actively involved in their loved one’s care to navigate any potential challenges effectively.
