Overview
Compassus, located in Newtown Square, Pennsylvania, is a network of community-based hospice and palliative care services dedicated to supporting individuals with serious illnesses. The organization aims to enhance the quality of life for patients and their families through compassionate care. Compassus provides 24/7 hospice care, with a physical office open Monday through Friday from 8 a.m. to 5 p.m.
Services & Support
Compassus offers a range of hospice services designed to reduce suffering and promote comfort at the end of life. Their approach includes managing pain and other symptoms, providing practical assistance, and offering emotional support. The hospice team emphasizes spiritual and emotional health, ensuring that care is personalized to meet the unique needs of each individual and their family.
Care Approach & Staff
The team at Compassus includes nurses and other healthcare professionals who are focused on delivering compassionate care. Reviews reflect a mixed experience regarding staff interactions; while some families praised the support they received, particularly from the Chaplain, others expressed disappointment with the responsiveness and clarity of communication from the nursing staff.
Who They Serve
Compassus serves individuals facing serious illnesses and their families, with a focus on providing comfort and support during challenging times. The organization operates in Chester and Delaware counties, making their services accessible to a wide range of patients in need of hospice care.
Clinical Services & Rehab
As a Medicare-approved hospice provider, Compassus ensures that necessary nursing services, medications, and supplies are covered for patients who qualify. Their services can be delivered in various settings, including hospitals, nursing homes, assisted living facilities, or at home.
What Families Say
Feedback from families highlights both positive and negative experiences with Compassus. Some families have expressed gratitude for the compassionate care provided, particularly noting the support from the Chaplain during difficult times. However, there are concerns regarding communication and responsiveness, with some families feeling abandoned during critical moments.
Room for Improvement
Several reviews indicate areas for improvement, particularly regarding communication and the clarity of care provided. Families have noted instances where urgent help was not delivered as expected, leading to feelings of confusion and frustration.
Summary
Compassus in Newtown Square, Pennsylvania, is committed to providing compassionate hospice care to individuals with serious illnesses and their families. While many families appreciate the emotional support offered, there are notable concerns about communication and responsiveness that may affect the overall experience. Families considering Compassus are encouraged to weigh both the positive aspects of care alongside the feedback regarding areas for improvement.