Overview
Heavenly Homes, located in Amarillo, Texas, is a senior care facility that offers support and services for individuals in need of assistance during challenging times. The facility has garnered mixed reviews from families regarding the quality of care provided, particularly in the context of hospice services.
Services & Support
Heavenly Homes provides a range of services focused on meeting the needs of residents, including hospice care. Families have noted that the staff, led by the owner, has been instrumental in coordinating care for residents with complex medical needs. Some families have expressed gratitude for the attentive and quality care their loved ones received, highlighting the compassionate approach of the team.
Care Approach & Staff
The staff at Heavenly Homes has received praise for their kindness and dedication, with families noting that their loved ones were treated with dignity and respect. However, there are significant concerns regarding the professionalism of the owner, with reports of unprofessional behavior and poor communication during critical moments. This has led to distress among some families who felt their concerns were not adequately addressed.
Who They Serve
Heavenly Homes primarily serves seniors in need of care, particularly those requiring hospice services. Families have shared experiences of both positive and negative interactions, indicating a varied experience depending on individual circumstances and the specific care needs of their loved ones.
Room for Improvement
Several reviews highlight areas for improvement, particularly in communication and responsiveness from the management. Families have expressed dissatisfaction with the handling of medical care and the overall environment, indicating that more attention to residents’ medical needs and family concerns could enhance the experience.
What Families Say
Feedback from families at Heavenly Homes is mixed. While some express deep gratitude for the care their loved ones received and commend the staff’s compassion, others report distressing experiences related to communication and care standards. Positive comments emphasize the loving environment created by the staff, while negative feedback points to significant concerns regarding the management’s approach and care practices.
Summary
Heavenly Homes in Amarillo, Texas, offers hospice and senior care services with a focus on compassion and support. While many families have appreciated the quality of care provided by the staff, concerns about management’s professionalism and responsiveness have been noted. Families considering Heavenly Homes should weigh both the positive experiences and the areas where improvement is needed.
