Overview
Physiocare Hospice, located in West Lafayette, Indiana, provides hospice and home health services. However, reviews indicate significant concerns regarding the quality of care and emotional support offered to patients and their families.
Care Approach & Staff
Multiple reviews express disappointment with the staff’s lack of empathy and compassion. Families have reported instances where staff members spoke poorly about patients and their conditions, causing emotional distress. There are claims that the director does not exhibit the necessary care for individuals in their final stages of life. This has led to a perception that the organization prioritizes financial gain over genuine patient care.
What Families Say
Feedback from families highlights a troubling lack of compassion and emotional support. One reviewer described feeling disgusted by how their dying grandmother was treated, noting that staff mocked her and the family. While there are some positive comments about specific team members, the overwhelming sentiment suggests that many families feel let down by the overall approach to care.
Room for Improvement
The reviews suggest a need for significant improvements in staff training regarding empathy and compassion. Families have expressed that the emotional well-being of patients and their loved ones should be a priority, and there is a clear call for better communication and support during difficult times.
Summary
In summary, while Physiocare Hospice offers hospice and home health services in West Lafayette, Indiana, the experiences shared by families indicate serious concerns about the level of care and empathy provided by the staff. Potential clients may want to consider these factors when seeking hospice care for their loved ones.
