Overview
AseraCare Hospice Care, an Amedisys Company, located in Waterford, Pennsylvania, provides high-quality hospice care tailored to individuals facing terminal illnesses. Their focus is on enhancing comfort and quality of life for patients, offering a range of services designed to meet both medical and emotional needs. The care team is available 24/7 and is committed to ensuring patient satisfaction while supporting families through this challenging time.
Services & Support
AseraCare offers a comprehensive approach to hospice care that includes nursing services, pain and symptom management, and emotional and spiritual support. In addition to direct patient care, they provide respite care and bereavement counseling to assist families. The team emphasizes individualized care plans that align with the goals and wishes of both patients and their loved ones.
Care Approach & Staff
The staff at AseraCare is noted for their compassion and dedication. Many families have expressed gratitude for the kindness and professionalism of the nurses, with several reviewers highlighting the positive impact of the care team during difficult times. However, there are concerns about the skills and experience of some nursing staff, as a few families reported issues with medication management and communication.
What Families Say
Reviews reflect a mix of experiences. Many families commend the compassionate care provided by the staff, describing them as “angels” and expressing appreciation for the support received during their loved ones’ final days. Conversely, some families voiced dissatisfaction with the service, citing concerns about nursing skills and communication breakdowns that led to distress for both patients and caregivers. Overall, while many praise the care received, there are notable concerns that potential clients may want to consider.
Room for Improvement
Several reviews indicate areas for improvement, particularly regarding the consistency of nursing staff skills and effective communication. Some families experienced delays in receiving necessary supplies and medications, which contributed to their frustration during an already challenging time. Addressing these issues could enhance the overall experience for families relying on hospice care.
Summary
AseraCare Hospice Care in Waterford, PA, strives to provide compassionate and personalized hospice services, emphasizing patient comfort and family support. While many families have had positive experiences with the care team, concerns about nursing skills and service consistency have been raised. Families considering AseraCare are encouraged to weigh these factors as they seek the best care for their loved ones.