Overview
Bella Care Hospice, located in Westerville, Ohio, is a locally owned and operated hospice provider that focuses on celebrating life while recognizing death and dying as a natural process. Their mission is to deliver superior health, social, emotional, and spiritual services, aiming to enhance the quality of life for patients and provide support for families throughout the grieving process.
Services & Support
Bella Care Hospice offers a range of services designed to support patients and their families during end-of-life care. Their team includes nurses, chaplains, and social workers who are dedicated to providing compassionate care and addressing the emotional and physical needs of patients. The hospice emphasizes the importance of communication, with many families noting the staff’s availability to discuss care plans and patient status.
Care Approach & Staff
The care approach at Bella Care Hospice is centered on providing comfort and dignity to patients in their final days. Families have expressed gratitude for the compassionate nature of the staff, including nurses and chaplains, who are described as kind and supportive. However, there have been mixed reviews regarding the consistency of communication and the timeliness of staff responses during critical moments.
Who They Serve
Bella Care Hospice serves patients who are nearing the end of life, offering specialized care focused on comfort and quality of life. The hospice is equipped to handle various conditions, with a commitment to providing tailored support based on individual patient needs.
Location & Access
The hospice is based in Westerville, Ohio, and aims to provide accessible care to local families. However, some reviews indicate that there have been challenges with timely responses from staff, particularly during urgent situations.
What Families Say
Feedback from families varies, with some praising the compassionate care and support provided by the staff, particularly highlighting the efforts of nurses and chaplains. Positive experiences include effective communication and assistance with care plans. Conversely, there are concerns about staff availability during critical times, with some families reporting a lack of support when needed most. Overall, while many appreciate the care received, there are also calls for improvement in responsiveness and communication.
Room for Improvement
Several reviews point to areas where Bella Care Hospice could enhance its services, particularly regarding communication and timely staff responses. Families have expressed a desire for more proactive engagement from the hospice team, especially during the final stages of a loved one’s life. Addressing these concerns could improve the overall experience for families navigating this challenging time.