Overview
Yale New Haven Health – Health at Home , Guilford, located in Guilford, Connecticut, Yale New Haven Health – Health at Home, located in Guilford, Connecticut, provides a variety of home healthcare services. They offer personal and companion care, as well as hospice care, designed to help clients remain safe and independent in their homes. Their services cater to individuals who may require round-the-clock care or additional assistance following medical procedures.
Services & Support
The services at Yale New Haven Health – Health at Home encompass personal care, companion care, and hospice care. The organization aims to meet diverse needs, whether for ongoing support or temporary assistance. However, some reviews indicate concerns regarding the consistency of care, particularly in the hospice program, where families reported issues with the quality and reliability of nursing staff.
Care Approach & Staff
While Yale New Haven Health offers a range of services, feedback from families suggests that the experience can vary significantly. Some clients expressed dissatisfaction with the lack of continuity in caregivers, noting that they often did not see the same nurse or aide on multiple occasions. This inconsistency can lead to feelings of discomfort and frustration during critical times, particularly for those requiring hospice care.
Who They Serve
Yale New Haven Health – Health at Home serves a diverse clientele, including elderly individuals and those recovering from medical procedures. The organization is equipped to assist families seeking support for loved ones who may need varying levels of care, from companionship to more intensive support.
Room for Improvement
Multiple reviews highlighted concerns about the management of the hospice program and the overall quality of nursing care. Families noted instances of neglect and inconsistency in service delivery, suggesting that improvements are needed to enhance the reliability of care provided.
Summary
Yale New Haven Health – Health at Home in Guilford, Connecticut, offers a range of home healthcare services aimed at supporting clients in their homes. While they provide essential care options, feedback indicates that there are significant areas for improvement, particularly regarding caregiver consistency and the quality of hospice services. Families considering this provider may want to weigh these factors carefully.