Overview
VNA of WNY, located in Cheektowaga, New York, is the largest home health agency in Western New York, providing a range of services to support patients in their homes. Founded in 1885, VNA of WNY aims to deliver comprehensive, compassionate, and personalized care to its clients. The agency services over 25,000 patients annually, with a commitment to maintaining high standards of patient care and satisfaction.
Services & Support
VNA of WNY offers a variety of home health care services, including physical therapy, nursing care, and support for post-surgical recovery. Many families have reported positive experiences with the agency’s physical therapists, who are noted for their professionalism and ability to educate patients on exercises and mobility aids. For instance, clients have expressed gratitude for the guidance provided by therapists during their recovery from surgeries such as hip and knee replacements.
Care Approach & Staff
The staff at VNA of WNY are often described as compassionate and dedicated to their patients. Reviewers have highlighted the kindness and professionalism of various nurses and therapists, noting their commitment to patient education and support. However, there are also concerns regarding the management of the agency, with some families reporting issues with scheduling and communication.
Who They Serve
VNA of WNY serves a diverse range of patients, including those recovering from surgery, individuals with chronic health conditions, and those needing assistance with daily activities. The agency works to support patients in maintaining their independence while ensuring they receive the necessary care.
Room for Improvement
Several reviews indicate that there are challenges with scheduling and communication within the agency. Some families have experienced delays in receiving services and difficulty in reaching the agency for questions or concerns. Additionally, there are comments regarding the perceived focus on billing rather than patient care, which has led to frustration among some clients.
What Families Say
Families have shared a mix of experiences with VNA of WNY. Many commend the individual staff members for their caring approach and effective treatment plans, particularly in physical therapy. However, there are notable criticisms regarding the management and operational aspects of the agency, with some families expressing dissatisfaction with the responsiveness and reliability of service.
Summary
VNA of WNY provides essential home health care services in Cheektowaga, New York, with a strong emphasis on patient support and recovery. While many families appreciate the dedication of the staff, there are significant concerns about the management and operational efficiency of the agency. Families considering VNA of WNY may want to weigh these factors in their decision-making process.
