Overview
VIVA Pediatrics Home Health, located in Richardson, Texas, offers a compassionate approach to pediatric home health care. They cater to the medical needs of children from birth to the age of 20, providing services in the comfort of their homes or at specialized Pediatric Medical Day Centers. Their focus is on supporting families with children who have acute, chronic, or complex health conditions.
Services & Support
VIVA Pediatrics Home Health provides a range of services, including skilled nursing, therapeutic interventions, and daily care assistance. Their Pediatric Medical Day Centers offer a safe environment for medically fragile children, featuring expert nursing care, therapeutic services, and engaging activities designed to support each child’s unique needs. Families can expect individualized medical care and therapy services, along with educational and social activities.
Care Approach & Staff
The staff at VIVA Pediatrics is described as caring and responsive, particularly by field nurses who appreciate the office staff’s timely communication and support. However, some families have reported negative experiences with specific nursing staff, citing issues with professionalism and accountability. While some reviews highlight a positive experience with the office team, others express dissatisfaction with the overall responsiveness and care provided to their children.
Who They Serve
VIVA Pediatrics Home Health serves families with children who have a variety of health needs, including those requiring skilled nursing and therapeutic support. Their services are tailored to meet the needs of children facing acute, chronic, or complex health challenges.
What Families Say
Feedback from families is mixed. Some parents have expressed serious concerns about the quality of care, mentioning issues such as unprofessional behavior from staff and a lack of accountability. Positive comments highlight the friendly nature of the office staff and the support they provide to field nurses. However, there are significant concerns regarding service consistency and responsiveness, particularly in urgent situations.
Room for Improvement
Several families have noted issues with staffing and communication, particularly regarding the reliability of nursing staff and the office’s responsiveness to care needs. Some have experienced delays in service and a lack of follow-up on care plans, indicating areas that could benefit from improvement.
Summary
VIVA Pediatrics Home Health in Richardson, Texas, offers a range of pediatric home health services aimed at supporting children with various health conditions. While some families appreciate the compassionate approach of the office staff and the nursing team, others have raised concerns about the consistency and professionalism of care. Families considering VIVA should weigh both positive and negative feedback to make an informed decision.
