Overview
Visiting Nurse Association of Boston, located in Dorchester, Massachusetts, is a nonprofit home health care organization that offers a range of services including nursing care, therapy, hospice, and palliative care. Their mission is to provide innovative care, education, and support to patients recovering from illness and injury, allowing them to achieve their health care goals while remaining in the comfort of their own homes.
Services & Support
VNA Care provides a comprehensive array of services aimed at supporting individuals in their recovery journey. These include skilled nursing care, various therapeutic services, and hospice and palliative care options. They also offer private care services which can be utilized independently or alongside skilled home health services. This flexibility allows families to tailor care to meet their specific needs.
Care Approach & Staff
The staff at VNA Care is described by some clients as compassionate and knowledgeable, with a focus on patient education and support. For instance, visiting nurses have been praised for their professionalism and ability to effectively communicate timelines and expectations during recovery. However, experiences can vary, as some families reported issues with reliability and communication from specific staff members.
What Families Say
Feedback from families reflects a mix of experiences. Many have expressed gratitude for the care received, highlighting the positive impact of dedicated nursing staff during challenging recovery periods. Conversely, there are concerns regarding the reliability of service, with some families reporting issues such as late arrivals and a lack of communication from certain nurses. This variability in service quality suggests that while many families have had positive experiences, others have encountered significant challenges.
Room for Improvement
Some reviews indicate a need for improved communication and reliability within the service. Instances of staff not adhering to scheduled visits and difficulties in reaching customer service have been noted. These concerns suggest that VNA Care may benefit from enhancing their operational consistency and responsiveness to client needs.
Summary
Visiting Nurse Association of Boston offers a wide range of home health care services, with a focus on supporting patients in their recovery journeys. While many families appreciate the compassionate care provided by the staff, there are notable concerns regarding service reliability and communication. Families considering VNA Care may want to weigh these factors based on their specific care needs.
