Overview
Visiting Angels, located in Silver Spring, Maryland, is a prominent home care provider dedicated to supporting seniors in their own homes. They offer a range of services tailored to meet the individual needs of clients, ensuring that seniors can live safely and comfortably. The agency emphasizes a personalized approach, creating care plans that align with the daily routines and preferences of each client.
Services & Support
Visiting Angels provides various in-home care services designed to assist seniors with everyday tasks. These include meal preparation, light housekeeping, and running errands. Additionally, they offer specialized services such as dementia care, palliative care, and fall prevention, among others. The agency is committed to adjusting care plans as needed, ensuring that clients receive the support necessary for their well-being.
Care Approach & Staff
The staff at Visiting Angels is frequently described as compassionate and professional. Many families have noted the helpfulness of the care coordinators and caregivers, who are dedicated to meeting the needs of their clients. The agency’s management is also highlighted for their responsiveness and regular check-ins to ensure the quality of care provided. Families appreciate the effort made to match caregivers with the specific needs of their loved ones.
Who They Serve
Visiting Angels primarily serves seniors in Silver Spring and the surrounding areas, including Chevy Chase, Olney, and Rockville. Their services cater to a diverse range of needs, from those requiring assistance with daily activities to individuals needing specialized care for conditions like Alzheimer’s and chronic illnesses.
What Families Say
Families have shared positive experiences regarding the support provided by Visiting Angels. Many have commended specific staff members for their understanding and kindness, which has helped ease the anxiety of families seeking care for their loved ones. However, some reviews indicate concerns about communication and reliability, particularly regarding scheduling and caregiver availability. While the majority of feedback is favorable, there are mentions of instances where families felt let down by the service.
Room for Improvement
Some families have expressed dissatisfaction with the communication and reliability of services. Instances of miscommunication regarding care schedules and abrupt service changes have been noted. These experiences highlight a need for improved consistency and transparency in service delivery.
Summary
Visiting Angels in Silver Spring, Maryland, offers a comprehensive range of in-home care services for seniors, focusing on personalized care and support. While many families appreciate the compassionate staff and tailored care plans, there are areas identified for improvement, particularly in communication and service reliability. Overall, Visiting Angels strives to provide quality care that allows seniors to maintain their independence at home.
