Overview
Visiting Angels – Senior Home Care, located in West Springfield, Massachusetts, is part of a nationwide network dedicated to providing essential personal home care services. Their offerings include in-home care, dementia care, respite care, and companion care, all designed to help seniors maintain their independence in the comfort of their own homes.
Services & Support
Visiting Angels provides a range of home care services tailored to meet the individual needs of seniors. Their caregivers are trained to assist with various tasks, ensuring that elderly clients receive the support they require. Services include personal care, fall prevention programs, and specialized care for conditions like Alzheimer’s. The agency emphasizes a compassionate approach, aiming to enhance the quality of life for both clients and their families.
Care Approach & Staff
The caregivers at Visiting Angels are often described as professional, caring, and dedicated. Families have noted that the staff go above and beyond to ensure that their loved ones receive the best possible care. Many reviews highlight the kindness and patience exhibited by the caregivers, which contributes to a positive experience for both clients and their families. The organization also strives to maintain a supportive environment for its staff, fostering a sense of community.
Who They Serve
Visiting Angels primarily serves seniors and veterans throughout Hampden County in Western Massachusetts. Their services are particularly beneficial for individuals who wish to remain in their homes while receiving necessary care. Many families have shared positive experiences regarding the support provided to their elderly relatives, emphasizing the agency’s commitment to meeting the unique needs of each client.
Service Area
Visiting Angels operates in West Springfield and surrounding areas, including Springfield, Westfield, Longmeadow, East Longmeadow, Wilbraham, and Hampden County, MA. This broad service area allows them to reach a diverse clientele in need of home care services.
What Families Say
Families have expressed gratitude for the support provided by Visiting Angels. Many reviews commend the organization for its dependable and compassionate care. One family noted the seamless transition to 24-hour care as their loved one’s health declined, highlighting the professionalism and dedication of the aides. However, some families reported challenges with communication and responsiveness, indicating that there were instances where inquiries went unanswered.
Room for Improvement
While many families have had positive experiences with Visiting Angels, there have been mentions of communication issues and delays in response times. Some clients expressed frustration over difficulties in reaching the office or receiving timely follow-ups, suggesting that enhanced communication could improve overall satisfaction.
Summary
Visiting Angels – Senior Home Care in West Springfield, MA, is dedicated to providing personalized home care services to seniors and veterans. With a focus on compassion and professionalism, the agency has garnered positive feedback from many families. However, there are areas for improvement, particularly in communication and responsiveness, which could enhance the experience for clients and their families.
