Overview
Visiting Angels, located in San Antonio, Texas, is a senior care agency dedicated to providing personalized home care services. The agency focuses on supporting and enhancing the quality of life for seniors, allowing them to remain in the comfort of their own homes. With a commitment to compassionate care, Visiting Angels aims to match clients with skilled caregivers who can address their individual needs.
Services & Support
Visiting Angels offers a variety of services tailored to meet the unique requirements of each client. Their offerings include companion care, respite care, dementia care, and assistance with daily living activities. The agency emphasizes the importance of customizing care plans, ensuring that each senior receives the appropriate level of support and companionship.
Care Approach & Staff
The caregivers at Visiting Angels are frequently described as compassionate and dedicated. Families have noted that specific staff members have gone above and beyond in providing care, demonstrating empathy and commitment during challenging situations. This level of care has been appreciated by clients and their families, contributing to a positive experience overall.
Who They Serve
Visiting Angels primarily serves seniors in San Antonio and the surrounding Bexar County area. Their services cater to individuals who require assistance with daily activities or companionship, enabling them to maintain their independence at home.
What Families Say
Feedback from families regarding Visiting Angels has been mixed. While some express gratitude for the compassionate care provided by specific caregivers, others have reported negative experiences with initial inquiries, describing interactions as unwelcoming and rushed. This variance in experiences highlights the importance of consistent customer service across the agency.
Room for Improvement
Some families have expressed concerns about the responsiveness of the agency during the initial contact phase. Instances of unhelpful communication have been noted, indicating a need for improvement in customer service to ensure a more welcoming experience for potential clients.
Summary
Visiting Angels in San Antonio, Texas, offers a range of personalized home care services designed to support seniors in their daily lives. While many families have praised the dedication and compassion of the caregivers, there are areas for improvement in customer service during initial inquiries. Overall, the agency strives to provide quality care to help seniors maintain their independence at home.
