Overview
Visiting Angels, located in Peoria, Illinois, is part of a nationwide network dedicated to providing essential personal home care services. Their offerings include in-home care, dementia care, respite care, senior personal care, and companion care, all aimed at helping seniors maintain their independence in the comfort of their own homes.
Services & Support
Visiting Angels provides a variety of services tailored to the unique needs of seniors. Their caregivers are trained to assist with daily living activities, ensuring clients receive the support they need. The agency emphasizes personalized home care, allowing families to customize services to fit their loved one’s preferences. This includes specialized care for conditions such as dementia, as well as respite care for family caregivers.
Care Approach & Staff
The agency prides itself on its compassionate and attentive staff, who are frequently described as reliable and kind by families. Caregivers are noted for their ability to connect with clients, providing not only physical assistance but also emotional support. Communication between the office and families is highlighted as prompt and professional, with many families appreciating the responsiveness of the owners and office staff.
Who They Serve
Visiting Angels serves a diverse clientele, including seniors with various health needs. Families have shared positive experiences regarding the care provided to their loved ones, including those recovering from surgery or dealing with chronic conditions. The agency aims to support seniors in maintaining their dignity and comfort at home.
Service Area
Visiting Angels operates in Peoria and the surrounding areas, including Fulton, Tazewell, and Woodford Counties. This broad service area allows them to reach a significant number of families in need of home care.
What Families Say
Families express high satisfaction with the services received from Visiting Angels. Many reviews commend the caring nature of the staff and their ability to provide effective support. One family noted the agency’s prompt response during a critical time, highlighting the positive impact of their services. However, some feedback indicates that certain caregivers may require additional training to ensure consistent service quality.
Room for Improvement
While many families have had positive experiences, there are concerns regarding specific caregiver training and adherence to boundaries during service provision. Some families have expressed discomfort with caregivers taking clients on outings or managing personal tasks without clear communication and consent.
Summary
Visiting Angels in Peoria, Illinois, is a well-regarded agency providing personalized home care services to seniors. With a focus on compassionate care and effective communication, they strive to meet the diverse needs of their clients. While feedback is overwhelmingly positive, attention to caregiver training and boundary management could enhance the overall experience for families.
