Overview
Valley Children’s Home Care, located in Fresno, California, provides a range of nursing, respiratory care, and infusion services for children with acute and chronic illnesses. Serving ten counties in Central California, the organization aims to deliver cost-effective and convenient programs that utilize the latest technology to support patients, caregivers, and physicians. Each year, Valley Children’s Home Care assists over 2,500 patients across a vast service area.
Services & Support
Valley Children’s Home Care offers an array of services designed to meet the needs of pediatric patients. These include nursing care, respiratory therapy, and infusion services, all delivered in the comfort of patients’ homes. The organization emphasizes the use of innovative technology and best practices to ensure high-quality care. They also provide free delivery and set-up of medical equipment, as well as 24-hour on-call clinical assistance.
Care Approach & Staff
The staff at Valley Children’s Home Care consists of nurses, respiratory care practitioners, pharmacists, and pharmacy technicians. Their approach focuses on supporting families throughout the continuum of care, striving to help each child reach their highest potential. While some families have expressed gratitude for the caring nature of the employees and drivers, there have been concerns regarding communication and responsiveness.
Who They Serve
Valley Children’s Home Care serves children with both acute and chronic illnesses. Their services cater to a diverse range of needs, ensuring that families in the Central Valley have access to essential home health care.
Room for Improvement
Several families have reported challenges with communication and responsiveness from the organization. Specific concerns include difficulty in reaching staff, delayed responses to inquiries, and issues with timely delivery of necessary medical supplies. These experiences highlight the need for improvements in customer service and operational efficiency.
Summary
Valley Children’s Home Care is committed to providing essential home health services for children in Fresno, California, and the surrounding areas. While they offer a range of nursing and respiratory care services, families have noted some challenges with communication and timely service delivery. Overall, the organization aims to support pediatric patients and their families, although there are areas that could benefit from enhancement to improve the overall experience.
