Overview
UW Health Care Direct, located in Middleton, Wisconsin, provides a comprehensive range of home healthcare services. This includes home infusion services, respiratory services, home medical equipment, and care management for patients. The agency aims to support patients in healing within the comfort of their own homes.
Services & Support
The agency offers various services such as physical therapy and occupational therapy. Clients have reported positive experiences with the therapists, noting their compassion, knowledge, and attentiveness to individual needs. Many have expressed gratitude for the personalized care plans and the supportive environment fostered by the staff.
Care Approach & Staff
Clients frequently describe the staff at UW Health Care Direct as warm and caring. They appreciate the professionalism and willingness of the therapists to address concerns and provide detailed instructions. The home healthcare nurses are also noted for their ability to listen and respond to patient needs effectively.
Who They Serve
UW Health Care Direct serves a variety of patients requiring home health services, including those in need of physical and occupational therapy. Families have shared their positive experiences with the care provided, highlighting the agency’s commitment to individualized attention and support.
Service Area
Located in Middleton, Wisconsin, UW Health Care Direct serves the surrounding communities, providing essential healthcare services directly in patients’ homes.
Scheduling & Availability
While many clients have praised the staff for their flexibility and availability, some have expressed concerns about communication, particularly regarding phone call responses and the processing of supply orders.
Insurance & Billing
Several families have reported challenges with billing practices, noting issues with transparency and communication regarding insurance claims. Some clients have experienced unexpected charges due to delays in billing, leading to frustration over the financial aspects of their care.
What Families Say
Overall, families appreciate the compassionate care provided by the therapists and nurses at UW Health Care Direct. Positive feedback highlights the staff’s dedication to patient well-being, while some concerns about billing and communication have been noted as areas needing improvement.
Room for Improvement
Concerns regarding billing practices have been a recurring theme in reviews. Clients have reported issues with transparency and responsiveness, particularly in relation to insurance claims and the processing of orders, indicating a need for better communication and resolution strategies.
Summary
In summary, UW Health Care Direct offers a range of home healthcare services in Middleton, Wisconsin, with a focus on compassionate and personalized care. While many families have had positive experiences with the staff and the services provided, there are notable concerns regarding billing practices and communication that the agency may need to address to enhance overall client satisfaction.
