Overview
Universal Supportive Care, located in Memphis, Tennessee, is an agency that provides non-medical home care services as well as transportation services. Their mission is to offer high-quality care and support to residents in Tennessee, Arkansas, and North Mississippi.
Services & Support
Universal Supportive Care specializes in a range of non-medical home care services tailored to individual needs. Their offerings include assistance with daily living activities such as dressing, grooming, meal preparation, and medication reminders. They also provide support for chronically and terminally ill patients who wish to remain at home. Additionally, they offer transportation services, particularly for clients needing rides to medical appointments, including dialysis.
Care Approach & Staff
The agency emphasizes a personalized approach to care, recognizing that each client has unique needs. Their caregivers are dedicated to building trusting relationships with clients, which is key to providing effective support. Reviews highlight the professionalism and friendliness of the staff, with particular praise for the drivers who are noted for their punctuality and helpfulness.
Who They Serve
Universal Supportive Care serves a diverse range of clients, including those recovering from illness or injury, individuals requiring assistance due to aging, and patients needing regular transportation to medical appointments. Their services are designed to cater to those who may struggle with reliable transportation options.
What Families Say
Families have expressed high satisfaction with Universal Supportive Care, particularly noting the reliability and friendliness of the drivers. Many clients appreciate the timely transportation services, especially for critical appointments like dialysis. One client shared their gratitude for the support received after experiencing transportation difficulties following a severe car accident. Overall, the agency is frequently described as professional and trustworthy.
Room for Improvement
While many clients are pleased with the services, there have been reports of communication challenges, with some families noting difficulties in reaching the agency by phone and receiving timely responses.
Summary
Universal Supportive Care in Memphis, Tennessee, is dedicated to providing compassionate and reliable non-medical home care and transportation services. With a focus on individualized care and strong relationships between caregivers and clients, they strive to meet the diverse needs of those they serve. Positive feedback highlights their commitment to quality service, although there is room for improvement in communication responsiveness.
